Wonderful Citrus

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Claims and Receivables Representative

Claims and Receivables Representative

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Wonderful Citrus is seeking a Claims and Receivables Representative for its Delano, CA location. Ideal candidates will be responsible for the resolution, monitoring, and tracking of spoilage claims and returns submitted by customers. This position will be responsible for the claims process for both domestic and export customers. In this capacity the Claims & Receivables Representative I will review claim proposals for accuracy and compliance with company standards. The Claims & Receivables Representative I will follow up on aging reports and then communicate with customers regarding payment process, information, and/or payment issues. The Claims & Receivables Representative I may be required to assist in the order process and/or other Customer Service Representative duties during the peak of season.

Wonderful Citrus is America’s largest integrated grower, shipper and packer of fresh citrus. Our citrus varieties can be found in the produce department of grocery stores across the country under the flagship consumer brands of Wonderful Halos mandarins and Wonderful Sweet Scarletts Texas Red grapefruit.

To learn more about Wonderful Citrus Company, visit www.wonderfulcitrus.com.


The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. The duties described below may not be an all-inclusive list and other duties may be assigned as needed.

  • Investigation, resolution and collection of invoices appearing on aging reports.
  • Responsible for the preparation and review of incoming and outgoing correspondence in regards to claims and collections to include audit requests received from customers.
  • Conduct necessary research for credit holds as well as research for A/R adjustments and apply adjustments as necessary.
  • Run aging report weekly and make necessary collection calls on a daily basis.
  • Responsible for the entry of correct and accurate adjustment of amounts due from the customer.
  • Expected to make recommendations and implement processes to strategically improve claims and collections recovery.
  • Expected to work with Sales and Customer Service personnel to expedite the resolution of open claims and collections.
  • Responsible for basic order entry as required during peak times or as volumes require.
  • Assist Sales Associates and Sales Managers by following up on all short pays, which includes the potential for conducting research.
  • Responsible for accurately invoicing customers through electronic databases such as iTrade and Foodlink.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • BA/BS in Sales, Marketing or equivalent course of study preferred.
  • 2 years of entry level experience preferably within the produce industry.
  • Excellent organization, communication, and writing skills are a must.
  • General knowledge of project management

Wonderful Citrus is part of The Wonderful Company, a successful, fast-growing privately held $4 billion company with 8,500 employees worldwide. We’ve made Wonderful Pistachios one of America’s top-selling salty snacks. We’ve turned pomegranates and POM Wonderful into a worldwide phenomenon. Wonderful Halos is the No. 1 mandarin orange in America. FIJI Water is the No. 1 premium bottled water in America. JUSTIN Wine produces California’s top-selling, high-end Cabernet Sauvignon. And Teleflora is the world’s largest flower delivery service.

The Wonderful Company has a long-standing commitment to corporate social responsibility, including more than $120 million invested in environmental technologies and sustainability research, $45 million in charitable giving and education initiatives every year, $30 million toward the construction of a new charter school campus in California’s Central Valley, and innovative health and wellness programs, including two new, free primary care clinics for employees and their dependents.

To learn more about The Wonderful Company, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram.