Wonderful Citrus

Customer Service Supervisor

US-CA-Delano
3 weeks ago
Job ID
2020
# Positions
1

Overview

Wonderful Citrus is seeking a Customer Service Supervisor for our California location. The Customer Service Supervisor will be responsible for insuring orders are processed in a timely and accurate manner. These tasks will be accomplished through accurate inventory and coordination with Production, Shipping, Sales and or Transportation. In this capacity the Customer Service Supervisor will review orders for accuracy and compliance with company standards.

 

Wonderful Citrus is America’s largest integrated grower, shipper and packer of fresh citrus. Our citrus varieties can be found in the produce department of grocery stores across the country under the flagship consumer brands of Wonderful Halos mandarins and Wonderful Sweet Scarletts Texas Red grapefruit.

 

To learn more about Wonderful Citrus Company, its products and core values, visit www.wonderfulcitrus.com.

 

Responsibilities

The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. The duties described below may not be an all-inclusive list and other duties may be assigned as needed.

  • Responsible for the development and maintenance of Standard Operating Procedures (SOP’s) ensuring the Customer Service Representatives are aware of and follow set procedures.
  • Responsible for the development and maintenance of reports needed.
  • Responsible for completing detailed research as required on complex account problems as assigned by the Customer Operations Manager.
  • Act as a liaison between the Customer Service and Finance team in order to resolve issues and/or concerns.
  • Expected to make recommendations and implement processes to strategically improve customer service.
  • Expected to work with Sales and Claims & Receivables personnel to expedite the resolution of open claims and collections.
  • Responsible for supervising, coaching and developing direct reports.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • BA/BS in Sales, Marketing or equivalent course of study preferred.
  • 3 years of entry level experience preferably within the produce industry.
  • Strong supervisor and interpersonal skills necessary.
  • Experience with Excel, Microsoft Word, and Oracle strongly preferred.
  • Excellent organization, communication, and writing skills are a must.
  • General knowledge of project management.

Wonderful Citrus is part of The Wonderful Company, a successful, fast-growing privately held $4 billion company with 7,300 employees worldwide. We’ve made Wonderful Pistachios one of America’s top-selling salty snacks. We’ve turned pomegranates and POM Wonderful into a worldwide phenomenon. Wonderful Halos is the No. 1 mandarin orange in America. FIJI Water is the No. 1 premium bottled water in America. JUSTIN Wine produces California’s top-selling luxury Cabernet Sauvignon. And Teleflora is the world’s largest flower delivery service.

 

The Wonderful Company has a long-standing commitment to corporate social responsibility, including more than $100 million invested in environmental technologies and sustainability research, nearly $50 million in charitable giving and education initiatives in 2015 alone, $30 million toward the construction of a new charter school campus in California’s Central Valley, and innovative health and wellness programs.

 

The Wonderful Citrus Company is an equal opportunity employer and considers all candidates for employment regardless of race, color, religion, sex, sexual orientation, national origin, citizenship, age, disability, marital status or protected veteran status, ancestry, age or any other categories protected by law.

 

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